A WOMAN is furious at being left in darkness for nearly a year – after her window fell out and was not replaced.
Georgina Bell was cleaning the lounge window of her second-floor flat in Bulwell when the glass fell out because damp had rotted the frame.
Nottingham City Homes, which is responsible for maintaining council houses, boarded up the window and told Ms Bell a replacement would take about a month.
Despite a number of telephone calls, the 54-year-old is still waiting for a window 11 months later.
After being contacted by the Nottingham Post, City Homes has promised it will be fitted today.
"It's been really upsetting because we've been living in darkness while we've been waiting," said Ms Bell.
"The winter has been atrocious and when it rains it comes through the cracks and all they [Nottingham City Homes] kept saying is it will be another two or four weeks.
"We are at our wits end now because they just don't understand what it's like living like this."
Ms Bell, who lives in the flat with her 26-year-old daughter, said she reported the window as soon as it fell out on June 16 last year.
She added: "If there had been anyone below it could have killed them."
She said her heating bill soared during the winter and that Nottingham City Council have failed to give her a reason for the delay in getting the new window.
Trevor Burdon, NCH head of repairs and maintenance, apologised.
He said: "It is inexcusable that Ms Bell has had to wait since last July for her window to be repaired and I can only sincerely apologise for what is a big error on our part.
"The whole repairs team has been working incredibly hard over the past year to improve the way we manage our service, so it is especially disappointing that this has happened.
"I will investigate all the details of this case to make sure that we learn the lessons and do all we can to try to prevent anything similar happening again."
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